Katherine Smith is an accomplished Customer & Stakeholder Engagement Leader with extensive experience delivering complex infrastructure, community programmes, and customer-focused strategies across the water, energy, telecoms, and public-sector landscapes. Known for her clarity, compassion, and ability to bring people together, she excels in building trust, strengthening visibility, and helping organisations stand out as credible, community-centred partners.

Katherine is deeply committed to Social Value and ESG, embedding these principles into every project she leads. Her work spans volunteering programmes, community improvement initiatives, STEM outreach, and socially responsible delivery models. She has driven measurable outcomes such as carbon reduction activities, responsible waste and material recycling, and evidencing CO₂ kg savings through low-impact methods. Katherine believes passionately that infrastructure providers should leave a positive legacy, not only in the assets they build but in the lives and communities they support.

A strong advocate for inclusion and community wellbeing, Katherine has spent years supporting children and families. She is both a mother of four and a host mum to children from around the world, opening her home to young people from diverse backgrounds. This experience, combined with her professional expertise, has shaped her into a leader grounded in empathy, resilience, and cultural understanding.

Katherine brings warmth, professionalism, and purpose to every role she takes on. Whether she is shaping stakeholder strategy, delivering complex engagement programmes, supporting teams on site, or driving ESG ambition, she approaches each challenge with integrity, creativity, and an unwavering commitment to doing the right thing for people and place